(I) 知識管理問題的根
-極速的環境變化 + 產品週期變短 + ICT 進展 --> 工作變化大、量多 => 資訊超載 、混亂 , 難應付
-「即食麵」文化 -- 由上至下, 只求短綫回報和問題的解决 ; 太忙去思想為何、方向、目標; 教育制度缺乏前瞻性策略
(II) 用批判思維 (critical thinking) 管理知識
• Why 為什麽: 目的 (可量度嗎?)? 為誰? .....
• What 學什麼 : 學技巧、方法、概念、模式、等?.....
• When 何時: 開始、繼續、停止?
• Where 在那裏: 在家、學校、公司、網、等….在輸入、運作、輸出 子系統 ?
• Who 誰: 自己或與人一起學 (同事、朋友、老師、導師、等)? 為影響誰?
• How 怎樣: 經Action Learning Cycle or Spiral的步驟? 怎樣實踐理論? 如何駕駛? ....
(III) 分辨資料、資訊管理與知識管理
• 資料 -> 資訊 -> 知識 -> 智慧--Data + context (logic) -> information + understanding (learning) -> knowledge + judgment (values) -> wisdom
• 知識是從學習過程所產生的
• 別人的知識可能只是你的資訊 e.g. 政治、經濟、社會. 包括盛傳的訊息、 「真理」 、 經文
• 今天的知識可能是明天的資訊 e.g. 在資訊科技界
• 資訊、知識可以儲存起來, 為將來用
About Me
- Dr Charles Lam (林錦華博士)
- Ottawa, Canada
- Dr. Charles Lam has since 1971 received training in West Germany (telecom) and university education in U.K. (management) and acquired working experiences in Hong Kong and Canada, in a utility company, Hong Kong Government, a multinational organization and a SME. In his career path, he has acquired qualifications from UK institutions including DBA (1990), MBA (1980) and Chartered Engineer (1978). Since 1986, he has left pure engineering to teaching various subjects of business management in Hong Kong for famous universities of Hong Kong, England and United States. He also has served the society as a member of an advisory committee of the Hong Kong Government for eight years, and as the Hon. Chairman of its Consumer Education Group. Later, he set up his own company to offer services as a consultant, writer and speaker. In his 'Second Half Time', he has been working passionately on integrating Christian values with management knowledge, in the marketplace/workplace ministry, serving hospitals, churches and organizations, as a speaker, consultant, life coach, and the leader of a REST Group based on a life story approach. Charles is currently living with his wife in Canada.
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